The purchases on our site are subject to the discipline of Legislative Decree No 185 of 22/05/1999 and Legislative Decree No 50 of 15/01/1992, dictated in respect of distance contracts, in cases where the delivery of goods takes place at the home or place indicated by the purchaser, as these purchases are completed outside of business premises.
The importance of the cited norm is substantiated in the preview in head to the purchaser of the recess right.
The communitarian norm previews that the recess right is exercisable from the single physical persons (consumers) that they act for scopes that can consider extraneous to the own commercial activity. The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity. They remain excluded from the right of withdrawal also purchases made by retailers or by persons who for any reason purchase for resale to third parties.
IN WHAT DOES IT CONSIST?
The consumer has the right to withdraw from the contract within 10 working days from the receipt of the goods, returning the good object of the withdrawal to the seller, who will reimburse the price of the returned goods. It should be noted that in the case of premium operations (the cd. promotions), in which the purchase of a good is combined with another good that is sold at a derisory price or even given away, the right of withdrawal will be legitimately exercised with the return of both goods purchased, given the constraint of the accessory nature of the good in promotion compared to the first.
WHAT DOES IT EXCLUDE?
The right of withdrawal excludes all purchases whose delivery is completed within a store.
The right of withdrawal does not apply to audiovisual products or computer software delivered sealed, which have been opened by the consumer.
The right of withdrawal applies to goods purchased and therefore excludes the cost of delivery to the recipient that constitute a service of which the latter has taken advantage.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL?
E 'need to have the following documents and data:
- original invoice;
- in case of partial withdrawal, in addition to the purchase invoice, the article code/s;
- bank details on which to obtain the transfer (Cod. ABI - CAB - Current Account of the invoice holder);
At this point you can contact AUDIOLIVE's Customer Service, who will inform you of the procedure to be adopted to open the withdrawal procedure, giving you contextually the authorization to return the components.
The procedure is summarized below:
Sending a communication (by registered mail with return receipt) signed containing a declaration of intention to exercise the right of withdrawal, indicating all the required data [your order number, invoice number, the e-mail address with which you registered, which products should be subject to withdrawal (identifying them with the article code), as well as the bank details that will allow us to make a bank transfer in your favor for the refund].
HOW DO YOU MAKE THE SHIPMENT "OF RETURN"?
1. After activating the withdrawal practice it is necessary to put the original wrapping containing the goods in an appropriate packaging, so as to safeguard the original wrapping of the products from any damage, writing or alteration. Audiolive reserves the right to refuse the goods received in case of failure to comply with the above procedure.
2. The goods must be sent at one's own expense to the following address: Audiolive di Ricci Andrea via M.Benedini 35/bis 46010 Marcaria (Mn)
Attention: it is advisable to use a courier or other suitable means to allow the traceability of the shipment. It is understood that Audiolive will not proceed to refund the goods subject to withdrawal, if it does not receive the relevant delivery.
HOW LONG DOES IT TAKE TO MAKE THE TRANSFER FOR THE RETURN?
Within 30 working days from the receipt of the goods, Audiolive will credit to the Customer the amount corresponding to the value of the goods resulting from the invoice. In this credit will be refunded the value of the products and not the cost of shipping and return that remain the responsibility of the customer. This in accordance with art. 5, paragraph 6, Legislative Decree no. 185 of 22/05/1999.
AUDIOLIVE reserves the right not to accept shipments of components or products that:
- do not contain original packaging, accessories and manuals;
- have been made without having activated the request for intervention to Audiolive Customer Service
- have been made without following the shipment procedures indicated by Audiolive Customer Service.
In such cases, the transport costs for both the shipment and the return will be charged to the Customer.
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